Business & Financial Services
475 M€
12,500 employees
Ecovadis Gold Medal, top 5%

Tessi is the French leader in Business Process Services (BPS), providing its customers with back-to-front outsourcing and business process digitalization solutions that combine human expertise and proprietary technologies. Today, the company operates mainly in the banking and insurance sectors, but it is also active in healthcare, telecoms, industry and public services. Founded in 1971, Tessi is present in 15 countries worldwide.

In January 2016, HLD was approached by Natixis Partners in connection with the sale of a 54% majority stake by its founder. We immediately expressed our interest and signed the agreement within three months, allowing the company to focus on its operational development and not on this capital transaction.

Tessi benefits from an end-to-end offer supported by high value-added proprietary technology solutions, coupled with strong business expertise. It is thus able to benefit from an excellent reputation with numerous and loyal clients. The company also operates in a fast-growing market, driven by fundamental trends in outsourcing and digitalization in all sectors of activity, both private and public. Finally, Tessi has a strong capacity to acquire and integrate complementary companies both in terms of activity and technological offer, in a fragmented market in France and internationally.

Since 2010, we have been committed to combining technological development and economic growth while taking into account the social, societal and environmental impact of our activities. We have chosen to partner with HLD because they share this long-term and responsible vision of our company.
Claire Fistarol [Chairman of the Board]

Ongoing actions

  • External growth

    Implementation of the M&A strategy to strengthen the offer and diversify it with new business and sectoral verticals. Acquisition of new technological bricks to anticipate market changes.
  • Organic growth

    Strengthening of the sales teams in order to consolidate Tessi's position on its core markets and diversify its customer portfolio in high potential markets.
  • Innovation and product roadmap

    Optimization of data processing by investing in research in artificial intelligence and robotization.
  • ESG

    Deployment of a responsible purchasing policy and integration of CSR criteria in the selection of Group suppliers.
  • ESG

    Reducing CO2 emissions by switching to 100% renewable energy by 2025, reducing electricity consumption (buildings, data centers, operations) and developing eco-mobility.

How far we have come

  • +9%
    9% annual growth in sales
  • 1st
    Passage to the number one position in terms of market share for BPS in France
  • +9
    9 acquisitions in business diversification, sector diversification, and the addition of technological bricks
  • -23%
    23% decrease of CO2 emissions related to business travel

Latest news

Driven by the dynamism of the new mobility energy market, TSG continues its organic growth trajectory, makes a significant series of acquisitions in Europe and improves its ESG performance.
After a year marked by the COVID crisis, Tessi has shown its resilience and continues to refocus on its core business.
Tessi pursues its M&A strategy to become an integrated player in BPS and customer relationship management.
Tessi is refocusing on its core business and developing its offer in high value verticals.
Tessi strengthens its middle management and its teams and begins its external growth strategy.


  • Claire Fistarol
    [Chairman of the Board]
  • Olivier Jolland
    [Managing Director and Member of the Board]