Business Services
13,000 employees
Ecovadis Gold Medal, top 5%

Tessi is the French leader in business process services (BPS), providing back-to-front outsourcing and business process digitalization solutions that combine human expertise and proprietary technologies. The company currently operates primarily in the banking and insurance sectors, but also has clients in the healthcare, telecoms, industry and public services sectors. Founded in 1971, Tessi is active in 15 countries worldwide.

In January 2016, HLD was approached by Natixis Partners in connection with the sale of a 54% majority stake by the company’s founder. We expressed our interest quickly and signed the agreement within three months, allowing the company to focus on its operational development rather than the capital transaction.

Tessi has the advantage an end-to-end offer that includes high value-added proprietary technology solutions, coupled with strong business expertise, all of which add up to an excellent reputation upheld by a large and loyal client base. The company also operates in a fast-growing market driven by secular trends in outsourcing and digitalization that affect all areas of the economy, both private and public. Lastly, Tessi is highly effective in acquiring and integrating complementary companies, whether in terms of business or technological offer, a competitive advantage in a market that is fragmented in France and internationally.

Since 2010, we have made it our business to combine technological development and economic growth while taking into account the social, societal and environmental impact of our activities. We chose to partner with HLD because they share this long-term and responsible vision of our company.
Claire Fistarol [Chairman of the Board]

Current initiatives

  • External growth

    Implementation of the M&A strategy to strengthen the offer and diversify it with new business and sectoral verticals. Acquisition of new technological bricks to anticipate market changes.
  • Organic growth

    Reinforcing the sales teams to consolidate Tessi’s position in its core market and diversify its customer portfolio in high-potential markets.
  • Innovation and product roadmap

    Optimizing data processing by investing in artificial intelligence and robotics R&D.
  • ESG

    Deployment of a responsible purchasing policy and integration of CSR criteria in procurement process.
  • ESG

    Reducing CO2 emissions by switching to 100% renewable energy by 2025, reducing electricity consumption (buildings, data centers, operations) and promoting ecomobility.

Achievements to date

  • +9 %
    9% annual sales growth
  • #1
    Moved up to the number 1 spot by market share for BPS in France
  • +9
    9 acquisitions to diversify business lines, sectors and add technological bricks
  • -23 %
    23% reduction in CO2 emissions due to business travel
  • +9%
    Net Promoter Score (after ordering)

Latest news

In 2024, Tessi is pursuing its growth trajectory, driven in particular by a strong capacity for innovation, the diversification of its offerings and a robust sales dynamic. The Group is thus consolidating its position as one of Europe's leading players in Business Process Services, while at the same time increasing its commitment to digital responsibility.
In 2023, Tessi, a major European player in Business Process Services, is continuing the exceptional trajectory of 2022 by relying on a strong commercial dynamic, the strengthening of its core business, innovation and the development of new verticals with the aim of supporting its clients in their digital transformation.
In 2021, Tessi is stepping up the pace in one of its core businesses, e-learning, and refocusing on its core countries
After a year marked by the Covid crisis, Tessi shows its resilience and continues to refocus on its core business.
Tessi pursues its M&A strategy to become an integrated player in BPS and customer relationship management.
Tessi refocuses on its core business and develops its offer in high-value verticals.
Tessi strengthens its middle management and teams, and begins its external growth strategy.


  • Claire Fistarol
    [Chairman of the Board]
  • Olivier Jolland
    [Managing Director and Member of the Board]